Legal Documentation

1. Data Controller. The data controller responsible for the processing of personal data collected through this website is wordwavepro, registered at Carrer de Guillem de Castro 70, València, Extramurs, España. For any inquiries regarding data processing, you may contact us at [email protected].

2. Data Collection. wordwavepro collects personal data solely for the purpose of executing requested services and maintaining communication with clients. The categories of personal data collected include: full name, email address, telephone number, billing address, and any additional information voluntarily provided through contact forms or project briefings.

3. Legal Basis for Processing. We process personal data under the following legal bases as defined by Regulation (EU) 2016/679 (GDPR): (a) performance of a contract to which the data subject is a party (Article 6(1)(b)); (b) legitimate interests pursued by the controller, such as service improvement and fraud prevention (Article 6(1)(f)); and (c) explicit consent given by the data subject for specific processing purposes (Article 6(1)(a)).

4. Data Retention. Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Contract-related data is retained for a minimum of five (5) years following the conclusion of the business relationship, in compliance with Spanish commercial and tax record-keeping obligations. Data processed on the basis of consent is retained until the consent is withdrawn.

5. Data Sharing. wordwavepro does not sell, rent, or trade personal data to third parties. Data may be shared exclusively with: (a) technical service providers who assist in the operation of our infrastructure (hosting, email delivery, payment processing), bound by data processing agreements; (b) public authorities when required by law; and (c) professional advisors in the context of legal or regulatory proceedings.

6. International Transfers. Where personal data is transferred outside the European Economic Area (EEA), wordwavepro ensures that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to jurisdictions recognized as providing adequate protection.

7. Data Subject Rights. Under the GDPR, you have the following rights: (a) right of access (Article 15); (b) right to rectification (Article 16); (c) right to erasure (Article 17); (d) right to restriction of processing (Article 18); (e) right to data portability (Article 20); (f) right to object to processing (Article 21); and (g) right to withdraw consent at any time (Article 7(3)). To exercise any of these rights, contact us at [email protected].

8. Data Security. wordwavepro implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit, access controls, regular security assessments, and incident response procedures.

9. Data Protection Authority. If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

1. What Are Cookies. Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently, provide reporting information, and assist in personalization.

2. Cookies Used by wordwavepro. Our website operates exclusively with essential cookies required for basic functionality. These include: (a) Session cookies — necessary for maintaining your session state during navigation; (b) Consent cookies — a single persistent cookie (localStorage entry) that records your cookie acceptance preference to prevent the consent banner from reappearing; and (c) Security cookies — tokens used to protect against cross-site request forgery and to secure form submissions.

3. Third-Party Cookies. wordwavepro does not intentionally deploy third-party tracking cookies. External services embedded on this website (such as Google Maps on the Contact page) may set their own cookies in accordance with their respective privacy policies. We have configured map embeds to operate in a privacy-enhanced mode where technically feasible.

4. Managing Cookies. You may control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of this website, including the operation of the consent mechanism and session management.

5. Consent. Upon your first visit, you are presented with a clear and prominent consent banner. No non-essential cookies are deployed until you provide affirmative consent by clicking the designated acceptance button. Your consent preference is stored locally on your device and is not transmitted to our servers.

6. Changes to This Policy. This Cookies Policy may be updated to reflect changes in our practices or applicable regulations. The current version is always available at this URL with the effective date indicated above.

1. Scope. This Refund Policy applies to all services rendered by wordwavepro, headquartered at Carrer de Guillem de Castro 70, València, Extramurs, España. It governs the terms under which refunds or reimbursement may be issued for services purchased through our platform.

2. Milestone-Based Reimbursement. wordwavepro operates on a milestone-based project delivery model. Each project is divided into defined phases with associated deliverables. Refunds are calculated based on the proportion of completed milestones at the time of cancellation. If a project is cancelled before the completion of the first milestone, a full refund of any advance payment will be issued within fourteen (14) business days.

3. Non-Refundable Deposits. An initial deposit of 30% of the total project value is required to commence work. This deposit covers administrative overhead, resource allocation, and initial project scoping. The deposit is non-refundable once the first deliverable has been produced and delivered to the client.

4. Cancellation by Client. Clients may cancel a project at any time by providing written notice to [email protected]. Upon cancellation: (a) all completed and approved milestones become due for payment; (b) any advance payment for uncompleted milestones will be refunded within fourteen (14) business days; (c) intellectual property for completed deliverables transfers to the client upon full payment of outstanding amounts.

5. Cancellation by wordwavepro. wordwavepro reserves the right to terminate a project if the client fails to provide required materials, feedback, or payments within the agreed timeframes. In such cases, all completed work becomes payable, and any excess advance payment will be refunded.

6. Defective Deliverables. If a deliverable does not meet the specifications agreed upon in the project briefing, wordwavepro will, at its discretion: (a) revise the deliverable at no additional cost within a reasonable timeframe; or (b) issue a partial refund proportional to the deviation from agreed specifications. Claims must be submitted in writing within seven (7) days of delivery.

7. Refund Method. All refunds are processed using the original payment method. Refunds to credit cards or payment platforms may take five to ten (5–10) business days to appear on your statement, depending on the financial institution.

8. Governing Law. This Refund Policy is governed by the laws of Spain and the European Union. Any disputes arising from refund requests shall be subject to the exclusive jurisdiction of the courts of València, España.

1. Acceptance of Terms. By accessing or using the services provided by wordwavepro, registered at Carrer de Guillem de Castro 70, València, Extramurs, España, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.

2. Scope of Services. wordwavepro provides professional copywriting, content engineering, and related digital services as described on our website and in individual project proposals. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate project proposal or statement of work accepted by the client.

3. Client Obligations. The client agrees to: (a) provide accurate and complete information necessary for the execution of the project; (b) respond to requests for feedback or approvals within the timeframes specified in the project proposal; (c) ensure that all materials provided to wordwavepro do not infringe third-party intellectual property rights; and (d) make payments in accordance with the agreed payment schedule.

4. Intellectual Property. Upon receipt of full payment for a project, wordwavepro assigns to the client all intellectual property rights in the delivered work product, including copyright and any applicable moral rights waivers permitted under Spanish law (Real Decreto Legislativo 1/1996). wordwavepro retains the right to display completed work in its portfolio and marketing materials unless the client objects in writing.

5. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the course of an engagement. This obligation survives the termination of the business relationship for a period of three (3) years.

6. Limitation of Liability. To the maximum extent permitted by applicable law, wordwavepro's total aggregate liability for any claim arising out of or related to these terms or the services provided shall not exceed the total fees paid by the client for the specific project giving rise to the claim. wordwavepro shall not be liable for indirect, incidental, consequential, or punitive damages.

7. Force Majeure. Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, power failures, or internet service disruptions.

8. Termination. Either party may terminate a project engagement by providing fourteen (14) days' written notice. Upon termination, the client shall pay for all work completed up to the date of termination, and wordwavepro shall deliver all completed work product within seven (7) days of receiving final payment.

9. Governing Law and Jurisdiction. These Terms of Service are governed by the laws of Spain and the European Union. Any dispute arising from or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of València, España.

10. Severability. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Amendments. wordwavepro reserves the right to modify these Terms of Service at any time. Changes take effect upon publication on this website. Continued use of our services after publication constitutes acceptance of the amended terms.

12. Contact. For any questions regarding these Terms of Service, contact: [email protected], Carrer de Guillem de Castro 70, València, Extramurs, España.